1. The one thing that JPC could do better is:
   
2. If you do not purchase all your fasteners from JPC please explain why (i.e. pricing, availability, geography):
   
3. Comments/Suggestions:
   
4. Is your phone call answered promptly and courteously? Yes No
5. Does the customer service representative handle your calls to your satisfaction? Yes No
6. Are customer service representatives knowledgeable about JPC products and services? Yes No
7. Are adjustments and credits handled to your satisfaction? Yes No
8. Do you require salesperson visitation? Yes No
9. Are you interested in learning more about JPC's Managed Inventory Partnerships? Yes No

   ---

10. Please rate the following:
    1. Courtesy of staff:
       Excellent Good Adequate Poor
    2. Promptness of shipments:
       Excellent Good Adequate Poor
    3. Accuracy of shipments:
       Excellent Good Adequate Poor
    4. Overall satisfaction with JPC:
       Excellent Good Adequate Poor

Your name:
Your company:
Date: